terms and conditions of business

BROSTERFIELD FARM
TERMS AND CONDITIONS OF BUSINESS

BROSTERFIELD FARMHOUSE AND BROSTERFIELD SUITE
OLD DAIRY COTTAGE
SHIPPON COTTAGE
BREWER'S COTTAGE
DIGBY'S HUT
BERTIE'S RETREAT
BROSTERFIELD COTTAGE
FERN COTTAGE
WEDDINGS
ALL OTHER EVENTS BOOKED THROUGH BROSTERFIELD FARM BUSINESS.


Bookings are subject to the following terms and conditions as agreed to at the time of booking.

A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates/wedding or event shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
Please check the booking details as it is your responsibility to ensure the booking information is accurate and to advise of any inaccuracies.

Deposit and Final Payment

Details of your deposit and final payment will be notified in your confirmation e-mail.  If this is not portrayed please e-mail for confirmation.

When the final monies have been received you will receive an e-mail confirmation.  Approximately 4/5 days before your stay you will receive a pre-arrival letter outlining the details for your stay, the key box code, gate code key (Brewer's and Digby's only) and directions.  If you do not receive this, please e-mail to receive the confirmation.

DEPOSIT:-
We require a 30% deposit for all properties at the time of booking.   No booking is confirmed until the deposit has been paid and an e-mail confirmation is sent.

BALANCE PAYMENT
For the following properties The balance must be paid so as to arrive no later than 10 weeks before the commencement of your holiday.
If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.  The due date of payment should be written on the e-mail confirmation.  If for any reason it is not stated, please let me know and I will clarify the date that the balance is due.  Failure to be advised of the due date not exclude you from the monies being owed. It is down the guest to make provision of this date and ensure this term is adhered to.
Brosterfield Farm and Brosterfield Suite
Old Dairy
Shippon Cottage
Fern Cottage
Brosterfield Cottage
(This is applicable for Brewer's Cottage, Digby's Retreat, Bertie's Retreat when booking the whole site as one booking/event/wedding)


BALANCE PAYMENT
For the following properties
The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.  The due date of payment should be written on the e-mail confirmation.  If for any reason it is not stated, please let me know and I will clarify the date that the balance is due.  Failure to be advised of the due
date does not exclude you from the monies being owed.  It is down to the guest to make provision of this date and ensure this term is adhered to.
Brewers Cottage
Digby's Retreat
Bertie's Retreat


CANCELLATION:-

For the following properties, if you wish to cancel a booking, you should advise us in writing via e-mail.
In ALL cases of cancellation, the booking deposit will be forfeited. If the cancellation is made within 10 weeks of arrival you are liable for the full cost of the booking.
Brosterfield Farm and Brosterfield Suite:-
Old Dairy:-
Shippon Cottage:-
Fern Cottage:-
Brosterfield Cottage:-
(This is applicable for Brewer's Cottage, Digby's Retreat, Bertie's Retreat when booking the whole site as one booking/event/wedding)


For the following properties, if you wish to cancel a booking, you should advise us in writing via e-mail.  In ALL cases of cancellation, the booking deposit will
be forfeited. If the cancellation is made within 4 weeks of arrival you are liable for the full cost of the booking.
Brewer's Cottage:-
Bertie's Retreat:-
Digby's Hut:-



All monies paid to the company/the owners/designed bank account of Brosterfield Farm are non-refundable in any circumstances.   In the event of the guest/guests/owners/representatives of Brosterfield Farm for any of their properties/events/weddings not being able to arrive, fulfil or uptake their bookings for whatsoever reason, no monies will be refunded for their booking, the booking will not be liable for a suspension or to be rebooked for any reason whatsoever. No compensation will be paid. We require all guests/customers booking a property/wedding/event or anything else booked through the Brosterfield Farm Business to take out personal travel/event/wedding insurance to cover for all eventualities and aspects for their holiday/booking/event/wedding or anything booked through Brosterfield Farm  to cover all aspects of cancellation/loss/delay/suspension for their booking brought about by either the guest/s or the owners/representatives of Brosterfield Farm.   If you choose not to adhere to this term, then you accept responsibility for any loss that you may incur due to cancellation/loss/delay/suspension or any other event causing their booking to be not fulfilled.



BOND
We request a £500.00 bond for the Brosterfield Farm House when you send the final balance unless otherwise it has been agreed to a shorter time.   The Old Dairy and Shippon Cottage the bond is £100.00 when you send the final balance unless otherwise it has been agreed to be waivered.  Bertie's Retreat, Digby's Hut, Brosterfield Suite (when booking as a sole property) Fern Cottage, Brosterfield Cottage and Brewer's Cottage do not require a bond (For multi-rented properties, the bond will cover damage to any of the properties).   Wedding Weekends the bond is £2000.00.

Bonds are taken to cover any damage or breakages and to cover any losses incurred by the property or contents during your stay, as well as the cost of any special or extra cleaning or rubbish clearance that is required after departure.  The bond is also to cover any social disturbance and any event/damage deemed outside of a normal holiday let or event being held.   The bond is also to cover for any terms broken within this contract or our additional wedding contract.  If damage/loss/occurrence exceeds the value of the bond or in the case of a no bond deposit, you will be liable for the full cost or the difference.  Bonds will also be kept for unruly and excessive levels of noise and causing disturbance to other guests staying at the farm.

Once you have departed and the property has been checked we will refund the bond less any deductions.  Your deposit is at risk if the terms and conditions herein are not adhered to (if applicable).    We endeavour for the bond to be returned within 7 days after your departure, however please allow up to 14 days.  If a proportion of your bond has to be kept due to losses incurred, the bond will be kept until the work or replacement items have been sorted and any balance due will be returned upon completion.

Your Responsibilities and Holiday Accommodation/Booking
Arrival Time shall be between 4.00pm and 7.00pm (NOT BEFORE 4.00pm, unless this has been agreed). On the morning of departure guests are requested to vacate the cottage no later than 10.00 am (STRICTLY NO LATER) as our cleaning personnel arrive at this time to commence their work in preparation for the next guests.

We ask that the number of persons occupying the Property will not exceed the maximum stated for the Property (description below) unless authorized by prior arrangement.

Farmhouse  -   including Brosterfield Suite                 20
Farmhouse -    not including Brosterfield Suite          18
Brosterfield Suite taken as a sole accommodation    2
The Old Dairy                                                                    6
Shippon Cottage                                                               6
Brewers Cottage                                                               2
Bertie's Retreat                                                                 2
Digby's Hut                                                                        2
Fern Cottage                                                                     2
Brosterfield Cottage                                                        2

The owners of Brosterfield Farm at their absolute discretion reserve the right to refuse or revoke, without refund, any parties that may, in their opinion, be unsuitable for the cottage/properties/event, before or during their stay.

The Properties/Brosterfield Farm will be used solely for the purpose of the holiday/event by the guest/guests and his/her party.  Failure will result in guests being asked to leave without any refund or compensation. If guests wish to invite non-staying guests to Brosterfield Farm, permission has to be sought before their stay.

To allow the Owners and/or their representatives access to the property at any reasonable time during the period of the holiday.

To keep the property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same condition and state of repair as at the commencement of the holiday.  Failure to do this will result in damages being sought.

To ensure that at the end of the holiday/event the Property is left in the same state of order and cleanliness in which it was found.

To report as soon as possible to the owners any breakages or damages caused by the Holiday/event makers during the holiday and to reimburse the owner with the cost of replacement prior to departure. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the owner.

Failure to comply with the conditions will result in the monies being deducted from the bond and any short fall being pursued.

That all the property of the guests, including cars and contents, is entirely at their own risk at all times and the owners shall accept no liability for any loss, damage or injury howsoever caused.

We operate a non smoking policy in all accommodations.  If guests wish to smoke they may do so outside and remove all waste safely.  Any damage caused
by smoking, the guest will be responsible for costs incurred.

You are not permitted to substitute with another group/party during your stay.

Bookings cannot be accepted from persons under eighteen years of age.

You are not entitled to lease, rent, sell off or in any way sub-let any part of the property/buildings contained thereon.

Under no circumstances are free/chargeable parties to be held at any of the properties.  No outside music is allowed and any music played inside (windows/doors closed or open) must not disturb or hinder or cause a nuisance to any other guests staying at Brosterfield Farm or the surrounding area.  The use of DJ equipment is forbidden.  We ask all guests to be respectful of all other guests whilst sitting and using outside spaces, especially in summer months and later into the evening, when many properties have their windows open.    Your bond deposit could be forfeited or damages sought if you break these conditions or if we receive noise complaints from other guests.

All keys, gate fobs (if given) remain your responsibility during your stay and should at no time be given to a third party who is not part of the booking.  Loss of keys/fobs will incur a £100.00 fee - per key.

Security of the property is your responsibility during your stay.  All doors and windows must be secured each time  you leave the property.  You are liable for
any losses due to poor security.    Any belonging left outside of the property is done so at the guests own risk and the owners are not responsible for any damage or theft incurred as a result of  this.

You agree not to undertake any maintenance nor tamper with electrics, plumbing or heating.

All rubbish must be removed from the properties and deposited in the rubbish bins provided.  Failure to dispose of your rubbish will incur a £20.00 fee or deduction from your bond.  

You also undertake to advise us of any damage, breakages or loss during your stay and to reimburse us.

Under no circumstances should internal furniture or fixtures/fittings be moved outside or relocated inside.

Under no circumstances should the sofas be used as a bed.  

Only those persons named on the booking form are entitled to stay in the accommodation and the total number must not exceed the advertised capacity (stated above)

You must advise us of any problems with your accommodation immediately so that action can be taken. The owners  may enter the premises at a reasonable hour for inspection purposes or to carry out necessary maintenance.

CHILDREN
It is the parent or guardian’s responsibility to supervise the safety and good conduct of children at all times whilst on the property. We do not accept any responsibility resulting from failure to do this.  Children are forbidden access in the courtyard area of the farm at all times.  The courtyard area is located at the back of the farmhouse, Old Dairy and Shippon Cottage and where the stables are located.  Digby's and Brewers are the only properties that have reasonable access in the courtyard to their properties.

WI-FI
Wi-Fi connection is available within the properties free of charge, usage is restricted to light use only i.e. surfing and e-mails.

WEB SITE DETAILS
We aim to ensure that all of the information provided within our advertising and promotional material is correct and current when published.  
The owner reserves the right to make alterations at any time, as we are always seeking to improve our services and facilities and shall endeavour to inform you of any such alterations.    

GENERAL

1.1 The owners of Brosterfield Farm accept no responsibility or liability whatsoever, if we are prevented or delayed from complying with any obligations under these Booking Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to the events or circumstances beyond our reasonable control, the inability, cancellation or delay in performing those obligations will not be treated as a breach of the terms of these booking conditions, nor will this be treated or amount to a frustration of contract.  No monies paid to the company/owners/representatives of Brosterfield Farm will be liable for a refund, suspension of booking or liable to rebook in the future their booking.  No compensation will be paid in the event of any of the above.

1.2  The owners of Brosterfield Farm accept no responsibility or liability whatsoever for any injury, loss, accident, death, delay, inconvenience, cancellation, damage or irregularity arising howsoever caused.  We do not accept  responsibility whatsoever for happenings or actions outside of our reasonable control, such as breakdown of domestic appliances, plumbing, temporary invasion of pests, acts of insurrection, theft, break-in, industrial disputes, floods, fire, pandemics, epidemics, worldwide security events, war and all aspects relating to war, any disease or virus which is contagious or infectious, new
diseases/virus not identified, any "Acts of God: or other events amounting to force majeure at the premises/properties or within the vicinity of the area, or the vicinity of the premises or nationwide or worldwide. These will not be treated as a breach of the terms of these booking conditions, nor will this be treated or amount to a frustration of contract.   No monies paid to the company/owners/representatives of Brosterfield Farm will be liable for a refund, suspension of booking or liable to rebook in the future their booking.  No compensation will be paid in the event of any of the above.

1.3  The owners of Brosterfield Farm accept no responsibility or liability whatsoever if a public authority shut down our properties or advice from a public authority that guests should not be allowed to travel to our premises.  If there are travel restrictions in place which do not allow the guest/guests to use the premises, this will not be treated as a breach of the terms of these booking conditions, nor will this be treated or amount to a frustration of contract.  No monies paid to the company/owners/representatives of Brosterfield Farm will be liable for a refund, suspension of booking or liable to rebook in the future their booking.  No compensation will be paid in the event of any of the above.

1.4 Similarly we do not accept responsibility for breakdown in the supply of utilities, we will endeavour to arrange for such problems to be resolved as promptly as possible.  We do our utmost to ensure that the accommodation is satisfactory and enjoyable and take all reasonable care to maintain the property in good condition at all times.  No monies paid to the company/owners/representatives of Brosterfield Farm will be liable for a refund, suspension of booking or liable to rebook in the future their booking.  No compensation will be paid in the event of any of the above.

PETS

Pets accepted with prior arrangement and details of the dog to be given (no puppies unless by agreement).  More than one dog is by agreement

Charges per dog:-

Old Diary                                 £25.00

Shippon Cottage                     £25.00

Brewer's Cottage                    £15.00

Bertie's Retreat                      £10.00

Digby's Hut                             £10.00

Brosterfield Suite                  £10.00

Brosterfield Farmhouse       £40.00

Fern Cottage                           £20.00

Brosterfield Cottage              £20.00

Wedding Weekend Dogs       £75.00 (by arrangement)

DOGGY RULES

Dogs must be kept under control at all times

Dogs to be kept downstairs at all times.

Dogs must not be allowed on any furniture or beds at all

Dogs must not be left unattended inthe premises (unless permission is sought, however you will be liable for any damage or events caused during this time and compensation will be sought)

Any damage to the house (including the utility room) must be paid for by the owner

All dog mess must be cleared away and deposited in the outside bin area.

Dogs must not jump up at the front door.

Dog’s paws must be cleaned (in winter times or after walks) before entering the house.

Any damage, distress or injury caused by your dog to other guests staying at Brosterfield Farm will be your responsibility

We do love dogs but we do have to think of the people whom are coming to our properties next.

The Holiday Maker responsible for the booking takes responsibility to notify all other members of the holiday maker’s party of these conditions and that they adhere to them and are bound by them.